Help Center
How can we help you today?
Enter your search term here...
Search
Getting Started
12
What do I need to know before I start playing?
Do I need any app to start using Sora Stream?
Which devices can I use Sora Stream with?
Can I play without an Internet connection?
Which kind of Internet connection do I need?
See all 12 articles
Using the platform
5
Where can I find my game history or my favourite games?
What type of games are available on Sora Stream?
Do you inform your users about the new games available?
Inactivity message
? and € characters when creating in-game passwords (Android)
Membership
7
Will I receive a membership confirmation e-mail?
May I have more than one account?
How many accounts do I get as a member?
Which information does Sora Stream gather about its users?
What happens with my personal data after I cancel my subscription?
See all 7 articles
Billing
2
Which payment methods are available?
How do I cancel or modify my membership?
Technical issues
16
My promotional code is not working. What should I do?
I don't remember my password/user name. How can I recover/reset it?
How do I update Sora Stream?
What happens if my connection is lost? Can I keep playing after I recover it?
Sora Stream is running slow. What should I do?
See all 16 articles
Contact us
Requester
Subject
Issue is related to
...
Using our website or app
Registration or login
Subscriptions or payments
Opening a game
While playing
Other
<div class="control-group ticket_section"> <label class=" control-label cf_game_1276403-label " for="helpdesk_ticket_cf_game_1276403">Game</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_game_1276403]" id="helpdesk_ticket_custom_field_cf_game_1276403" /> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_game_1276403-label " for="helpdesk_ticket_cf_game_1276403">Game</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_game_1276403]" id="helpdesk_ticket_custom_field_cf_game_1276403" /> </div> </div>
Does this issue affect all users making the service currently unavailable?
Product
...
B2B Sora Stream
Claro Gaming Cloud
TIM Brasil
XPLAY
Description
+
Attach a file
Language
...
en
es
de
fr
it
ca
en-GB
es-ES
de-DE
fr-FR
it-IT
ca-ES
Cancel
