Technical issues
Please confirm that the promotional code is introduced exactly as provided to you via e-mail or coupon. Look for any character and/or spelling mistakes, especially numbers and letters that might have been inter-exchanged. We advise you not to co... read more...
To reset your password, you need to request a reset. If you don’t remember your username or your registration e-mail, you should contact our support team. read more...
We will ask you to update our app for each new version in order to continue playing. The application will automatically redirect you to Sora Stream, where you can download our app again to finish the update. read more...
You will be able to keep playing once you recover your Internet connection. Sora Stream will load the last saved data from your previous session. Nonetheless, some progress may be lost on games that do not have an auto-save feature. read more...
Sora Stream requires a stable Internet connection of at least 20 Mbps. If these network conditions are not met, you may feel that the game does not respond in time or that audio/video is glitchy. To improve this situation, we suggest you close ot... read more...
When you click the "Play" button and this message appears, the following situations may occur: Sora Stream reserves space on one of our servers so that you can enjoy the game. Regardless of whether you have started playing or have ... read more...
Our platform requires a stable Internet connection throughout the game. When the first connection to the server is established, the application does a little check on the quality of the connection and estimates what the gaming experience would b... read more...
Sora Stream requires a stable Internet connection. This message tells us that the connection with the server has been lost. To avoid disconnections, we recommend you to connect your Windows computer (via Ethernet cable) to the router. Sometimes, ... read more...
Sora Stream has a limited number of servers where games can be run and we are adding and removing servers as needed. Although we plan ahead enough that you don't encounter any problems, we may not be able to do so if many users open games at ... read more...
When you press the "Play" button, Sora Stream reserves space on one of our servers so that you can enjoy the game. After a few seconds, that space is freed so you and others can still enjoy Sora Stream. The message "Not autho... read more...