Please confirm that the promotional code is introduced exactly as provided to you via e-mail or coupon. Look for any character and/or spelling mistakes, especially numbers and letters that might have been inter-exchanged. We advise you not to copy and paste codes, as this may introduce empty spaces or other undesired characters.
If the promo code was entered correctly and it is still not working, please verify all details on the confirmation e-mail. Please also check that you used the e-mail address provided to us originally.
Remember that you can redeem your promotional code when you sign up for the first time (with the Free Trial Plan) or from your profile ("Subscription"), both on our website and on your mobile device. In case you already have an active membership, don't forget that you will have to wait until the end of the current period to be able to redeem the promotional code.
If the promotional code still doesn’t work, please contact us.